Supply problems

Here you’ll find information about who to call if you're having problems with your energy supply and what to do in an emergency.

Faults

Who to call if there is a gas or electrical fault.

Electrical or gas emergency

It pays to be prepared. Read our advice on what to do and what not to do in case of an electrical emergency or gas emergency.

Supply interruptions

Your electricity supply can be interrupted for a number of reasons, some of which are planned, others unplanned. It's important you know how to prepare and protect against these interruptions. We have provided some useful information, advice and frequently asked questions on common power fluctuation problems.