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Terms & conditions

We’re committed to providing you with a safe and reliable energy supply and a high level of customer service. These are our terms and conditions for the services we provide.

Contact Energy is a member of the Electricity and Gas Complaints Commission (EGCC) and is required to comply with the terms contained in the EGCC's Electricity and Gas Consumer Codes of Practice. In the event of inconsistency between our terms and conditions and the Codes of Practice, the Codes of Practice will prevail.

To give us feedback or to lodge a complaint, refer to our complaints process or call our Customer Service Team on 0800 80 9000 any time from 7am to 9pm Monday to Friday and 8am to 5pm on Saturdays.

PDF document Residential Online Ontime 22% PPD Terms and Conditions (39KB)

PDF document Standard Residential Terms & Conditions. Effective 1 August 2008 (854KB)

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Read our Fly Buys Terms & Conditions.

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