Service fees

We sometimes have to bill for services additional to our usual fees for supplying electricity and gas.

Here is a list of those fees. All fees include GST.

Bond

(where applicable, minimum charge)
1. Residential	$150
2. Business	$500

(where applicable for each new Installation Connection Point)

$35

(Including check or final read)

$35

On site investigation

$90

(if fault proves NOT to be a supply or metering problem)
1. Same business day service, call received by 4pm
Electricity	$110
Gas	$135
2. Weekends, Public Holidays and after hours (4pm - 7am)
Electricity	$145
Gas	$195
3. Non urgent service
Electricity	$95
Gas	$125

(per visit)
1. Same business day service, call received by 4pm	$110
2. Next business day service, call received by 4pm prior business day	$65
3. Special disconnection fee (access problems)	$125
4. Weekends, Public Holidays and after hours (4pm to 7am)
Electricity	$125
Gas	$195

(These fees do not include the cost of related work by an electrician, gas fitter or network company)
1. Change of pricing plan (no physical change to metering required)	$20
2. Change of pricing plan (with physical metering change)
Residential	$90
Business	POA
3. Capacity or load group change
Residential	$110
Business	POA
4. Meter relocation
Electricity	$99
Gas	POA
5. Gas meter removal or replacement
Residential	$90
Business	POA
6. Meter test (Fee per meter tested. Only applies if meter proves to be accurate)
Residential	$120
Business	POA
7. Electricity prepayment meter (subject to availability)
Install or remove	$140
Clear balance	$65
8. Remote Meter Register or Wireless Reader (subject to availability and ongoing daily fee)
Install or remove	$130

1. Dishonoured payment	$25
2. Copy of invoice or Transactions/Consumption History	$8
3. Debt Management Fee	$25
4. Debt site visit	$75
5. Debt collection costs	All Costs
6. Cancellation fee	$40

(Where a request for work is cancelled before it is performed or you cannot be contacted as requested)

1. If you fail to meet an arranged appointment or provide access, the relevant service fee, as outlined above, is payable by you.

2. We may on-charge to you any fees we receive from a network company or other third party in relation to work performed at your request.

3. Special fees may apply for other services.

4. The Prompt Payment Discount does not apply to Service Fees.

5. All fees include GST.

6. Fees effective as at 1 September 2008.

Please call our Customer Service Team on 0800 80 9000 if you have any questions or would like more information on these fees.