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We're making some changes for your security over the Easter break. If it's urgent, please get in touch on 0800 80 9000.
You could benefit from changing to one of our Low User plans if your electricity usage is less than 8,000 kWh a year, or 9,000 kWh a year if you live in parts of the Lower South region. Our low user plans have a lower fixed daily charge than our standard options and a higher variable charge for the electricity used. The amount of the variable rate depends on where you live and what type of meter(s) your property has.
As a guide, for the purposes of the Low User plans, the Lower South region consists of all areas south of and including Christchurch, but excluding the West Coast (see map below for clarification). If you have any questions about this, please call our Customer Service Team on 0800 80 9000.
The benefits of changing to a Low User plan are likely to be marginal if your usage is within 1,000kWh per year of the values stated above.
To qualify for a low user pricing plan your home must:
Exemptions apply in some areas. The specific groups affected are listed in these exemption notices from the Minister of Energy.
Low User threshold map