Electricity for medical purposes

If you, or someone in your household, depends on mains electricity for critical medical support, and the loss of electricity could result in loss of life or serious harm, please contact us immediately on 0800 80 9000.

Medical dependence on electricity relates to both medical and other electrical equipment needed to support a treatment regime.

It’s important that you let us know your situation immediately so that we can update your account and register you as a medically dependent vulnerable customer. We’ll talk to you about payment options available to you and what you need to do to register when you call.

You can contact our Customer Service Team anytime between 7am to 9pm Monday to Friday and between 8am and 5pm on Saturday.