Direct debit

Direct debit is an easy and convenient way to pay for your energy. Your invoice will be paid in full by the due date so you can be sure you'll get your 10% prompt payment discount.

How it works

• We send you your monthly invoice two weeks before the due date, so you know how much energy you’ve used and the amount owing.
• On the due date of the invoice, we deduct the full amount owing from your bank account, less your 10% prompt payment discount.

If you want to query the amount on your invoice contact us before the payment due date. We won't debit any money from your account until the query is resolved. You can still question an invoice, after the due date.

Set up a direct debit

Print off and fill in the  direct debit form (133KB) and return it to us at: Contact Energy, FreePost 164487, PO Box 624, Wellington. We'll write back to confirm we've received the form and set up your direct debit.

You'll need Adobe Reader to download the direct debit form. If you don't have a printer or Adobe Reader, call us and we'll post you a form.

If you change your bank account

You can cancel your direct debit at any time by writing to us and your bank, so we are both sure of your instructions. Just complete a new form and send it to us with the new bank details.

Things you should know

Once you've set up your direct debit, you need to ensure there are sufficient funds in your bank account on the 'payment due date' to cover the amount shown on the invoice. If there aren’t sufficient funds in your account, the payment will be rejected and you may be charged fees by your bank and by Contact to cover any administration costs incurred.