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Your account

Find out information about your account by calling our Customer Service Team or registering for our Online Services.

Customer Service Team

Call our Customer Service Team on 0800 80 9000 any time 7am to 9pm weekdays and 8am to 5pm Saturday or you can email us at or fax 0800 508 101.

Your bill explained

Take a tour of your paper bill. Find out more >

Online Services

Register for our online services – a free service you can use to access your account information online, 24 hours a day, seven days a week.

Here's what you can see and do online

  • Get an up-to-date summary of your accounts.
  • Update your account details.
  • Add or remove accounts.
  • Review your transaction history for the last 12 months.
  • View a graph of your energy usage so you can compare month-on-month for the previous two years.
  • Link your Fly Buys number to your Contact Energy residential accounts.
  • Check when your next meter reading is scheduled.
  • Register for Online Billing.
  • Set up direct debits or SmoothPay direct debits online.
  • Turn up the HEAT - use our Home Energy Assessment Tool that gives you personalised advice on ways to save money around your home and reduce your energy bill.

Read more about Online Billing

Register to receive your bills online – no more paper bills and we’ll email you to remind you when your latest bill is available online. Learn more about Online Billing.